Shipping Policy

Last Updated: June 2026

Thank you for shopping with KiaraCare. We are committed to delivering your orders safely and efficiently.

Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders are not processed or shipped on Sundays or public holidays.

  • During peak seasons, sales events, or promotional periods, processing times may be slightly longer.

Shipping Time

Estimated delivery times:

  • Delhi NCR: 1–3 business days

  • Major Cities in India: 3–7 business days

  • Other Locations in India: 5–10 business days

Delivery timelines are estimates and may vary depending on location, courier availability, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

We may offer free shipping promotions from time to time. Such promotions will be clearly communicated on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email and/or SMS containing tracking information, where available.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

KiaraCare is not responsible for delays, lost shipments, or additional shipping charges resulting from incorrect or incomplete addresses provided during checkout.

Delivery Delays

While we strive to ensure timely delivery, delays may occasionally occur due to:

  • Courier service disruptions

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Government restrictions

  • Other events beyond our control

KiaraCare is not liable for delays caused by third-party logistics providers.

Damaged or Lost Packages

If your package arrives damaged, please contact us within 48 hours of delivery and provide:

  • Order number

  • Photos of the package and product

  • Description of the issue

If your package appears lost in transit, please contact us and we will work with the courier partner to investigate the matter.

International Shipping

Currently, KiaraCare ships only within India unless otherwise stated on our website.

Contact Us

For shipping-related questions, please contact:

KiaraCare

Email: support@kiaracare.com

Address:
3 Puspanjali Vikas Marg,
Karkardooma, Anand Vihar,
Delhi – 110092,
India