Refund & Return Policy
Last Updated: June 2026
At KiaraCare, customer satisfaction is important to us. Please read our return and refund policy carefully before making a purchase.
Returns
We accept return requests within 15 days of delivery.
To be eligible for a return:
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The item must be unused, unopened, and in its original packaging.
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The item must be in the same condition as received.
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Proof of purchase or order confirmation is required.
To request a return, please contact us at support@kiaracare.com
If your return request is approved, we will provide instructions for returning the product.
Non-Returnable Items
Due to hygiene and safety reasons, we do not accept returns on:
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Opened or used skincare products
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Personal care and beauty products that have been opened
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Sale or clearance items
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Gift cards
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Customized or personalized products
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect product, contact us within 48 hours of receiving your order at support@kiaracare.com with:
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Your order number
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Photos of the product and packaging
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A brief description of the issue
We will review the request and arrange a replacement or refund if applicable.
Exchanges
We currently do not offer direct exchanges.
If you need a different product, please return the eligible item (if approved) and place a new order.
Refunds
Once we receive and inspect the returned product, we will notify you regarding approval of your refund.
If approved:
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Refunds will be processed to the original payment method.
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Refunds are typically completed within 7–10 business days.
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Processing times may vary depending on your bank or payment provider.
Shipping Charges
Original shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect item sent by KiaraCare.
Contact Us
For any return or refund-related questions, contact:
KiaraCare
Email: support@kiaracare.com